Angela MacDonald

Angela became HM Revenue and Customs (HMRC) deputy chief executive and second permanent secretary in August 2020. Angela is an operations professional with 30 years’ experience of service delivery, transformation and change in both the public and private sector.

Angela joined the civil service in 2009 to deliver reforms in child support. Following four years as a director at the Department for Work and Pensions, leading service delivery and transformation, Angela moved to HMRC in 2017 and became the director general for customer services.

Before joining the Civil Service, Angela worked in a number of operational, sales and marketing roles at Aviva plc and its legacy companies.

As deputy chief executive and second permanent secretary, Angela leads 50,000 colleagues in HMRC who deliver customer service and compliance and enforcement activity across all taxes. In addition, the she is accountable for the transformation and change programmes which ensure the implementation of government policy and a modern, digital tax system. She is a Tax Commissioner and accountable to Parliament for the effective and efficient running of HMRC.